At Nexxus Foods, protecting your personal information is a priority. This policy explains in a simple way how we collect, use and protect your information, in accordance with Quebec’s Law 25.
Privacy Officer
For any questions, you can contact:
Privacy Officer: info@nexxusfoods.com
Address: 10100 Road. de la Côte-de-Liesse, Lachine, QC H8T 1A3
Phone: (514) 985-1115
What Information We Collect
We only collect the information necessary to provide our services, such as:
- Contact details (name, address, phone number, email)
- Service-related information (orders, preferences, billing)
- Technical data (IP address, use of our platforms)
Why we use them
Your information is only used to:
- Provide our products
- Manage customer relationships and communications
- Comply with our legal obligations
We do not use your information for any other purpose without your consent.
Information Sharing
We share your information only with:
- Our authorized employees
- Our service providers (accommodation, transportation, accounting, insurance) who are required to respect confidentiality
We never sell your information.
Conservation and security
We retain your information only for as long as necessary, after which we securely destroy or anonymize it.
We implement physical, technological, and administrative safeguards, including access controls, encryption, strong passwords, and regular backups.
Your rights
You can, at any time:
- Request access to your information
- Request its rectification
- Withdraw your consent
- Request the portability of your data (transfer in a structured format)
- File a complaint
Contact:
Address: 10100 Chem. de la Côte-de-Liesse, Lachine, QC H8T 1A3
Phone: (514) 985-1115
Confidentiality incidents
If an incident (e.g., loss or unauthorized access) occurs, we take the necessary measures quickly and, if there is a serious risk, we notify the Commission d’accès à l’information and the people concerned.
Changes to this Policy
We may update this policy. The most recent version will always be available on our website, with the update date.